Policies

Disclaimer

All orders placed with Ballade Sports by (phone, fax, mail, internet/web & e-mail) constitute the acknowledgment and acceptance of all conditions listed on Ballade Sports Price List and all conditions listed below. All parts shall remain the property of Ballade Sports until paid in full.

In the event that our computer server/database encounters technical difficulties which may cause problems with our product pricing or shipping calculations, Ballade Sports will correct all discrepancies at the time of processing. Customers will be notified of any errors and will have the option to continue with their order with corrected totals or cancel their order. Ballade Sports will not be held responsible for any miscalculated totals due to errors.

All orders sold to a California Address must pay 8% California Sales Tax. This is required by the California State Board of Equalization. In the event an order placed on the web does not calculate sales tax and the order is being shipped to a California Address, Ballade Sports will calculate the sales tax when the order is processed. In the event sales tax is calculated incorrectly Ballade Sports will calculate the correct rate for you. There will be no notification made regarding the adjustment of the total amount of the order reflecting sales tax or corrected sales tax.

All prices, materials, design, color, contents included with a product, and product specifications are subject to change without notice. Some product images may be shown with optional items that are sold separately. Product photos are for illustration purposes only – some product colors/pigmentation may differ from actual photos.

Payment Policy

Ballade Sports accepts the following payment methods through our secure online website and in-store.

  • Credit Cards (Visa, MasterCard, American Express or Discover) Shipping address must match billing address
  • PayPal
  • We may require extra identification for Credit Card/PayPal orders from the card holder to complete your transaction. This is to protect you and Ballade Sports from any unauthorized orders or fraudulent transactions.

Shipping Information

Shipping and Handling charges are based on the following:

  • The weight, size and dimensions of your items
  • Your location
  • Orders are normally shipped via UPS, FEDEX, or USPS

We do our best to accurately estimate when items will ship from our facilities. Estimated shipping dates are based on several factors, including your destination address and how quickly we can obtain and assemble items for shipment.

Estimated Delivery Time

  • 1-3 Business Days for Order Process
  • 1-7 Days Transit Time for US Continental Shipments
  • 5-30 Days Transit Time for International Shipments

Occasionally an item is oversold. If this is the case, we will fill the orders on a first come, first serve basis.

Back Orders

We will notify you in the event of a back order. We continually seek updates on back ordered items and update your order status until the back order is filled.

Damages

Ballade Sports packs all merchandise carefully to prevent damage during shipments. Nevertheless, damage may occasionally occur in transit. Please inspect your package(s) immediately prior to accepting delivery. Damages and evidence of tampering must be reported to Ballade Sports and to the shipping carrier immediately. It is extremely important that the contents of the shipment be thoroughly inspected upon receipt for the shipping damage. If damage is observed and found, simply refuse the package due to the damage.

Returns for Refund or Exchange

We realize that returns and exchanges are a part of purchasing process and we do our best to make it as easy as possible. If you are not 100% satisfied with your purchase, you can return your order to Ballade Sports within 14 DAYS. Returns must be unused, in its original packaging, and in a state of brand new condition. Special order, Clearance, and Used items are excluded.  A 25% restocking fee may be applied and shipping costs are excluded.

Once your return is received and inspected (usually within 72 hours of receipt), your store credit will be processed. Please note as part of our 14 day return policy, all returns will need to be received within 14 days of the purchase date.

  • Refunds: Ballade Sports refunds will be issued in the same manner it was paid. Please allow 7-15 business days for checks to be processed.
  • Returned item(s) will only be accepted if the item(s) are unused and returned to Ballade Sports within 14 days of the purchase date.
  • In the case of an error, please call 714-902-9027 within 2 days of receiving the item for exchange.
  • Items found to be used or missing product and/or packaging will not be credited and the item will be returned to the customer upon request at the customer’s expense.

Cancellation Policy

Please call our Customer Service at 714-902-9027 to cancel an order.
Ballade Sports processes your order electronically, therefore, your order may be processed when you ‘complete purchase’. Please contact us immediately at 714-902-9027 if you wish change or cancel your order. We will make every effort to stop the processing of your order.
Due to the cost of processing refunds, there will be a 5% cancellation fee on all orders placed but cancelled prior to shipping. This does not apply to exchanges or returns.
Your order must be confirmed by a Ballade Sports customer service representative if it has not shipped from our warehouse or the manufacturer. Once confirmed, you will be issued a credit or refund minus cancellation fees within 7-15 business days.
Orders already shipped from our warehouse or the manufacturer cannot be cancelled.

Special Order & Used Items

Special order items or custom order items are items which we do not normally stock and cannot be cancel/return or exchange. NO EXCEPTIONS. All special orders and custom orders will be processed in the most timely and efficient manner possible; however, Ballade Sports will not be held responsible for delays above and beyond its control.

Any refused shipments sent back to Ballade Sports does not constitute the right to a refund or credit. It is the customer’s responsibility to make all arrangements with Ballade Sports for refused shipments. Ballade Sports will charge the customer all freight charges associated with the shipment.

All used parts are sold AS-IS, no refunds or exchanges.

Warranty Disclaimer

No warranty whatsoever will be valid if the defect was caused by customers abuse, negligence, or mishandling. All merchandise sold by Ballade Sports is only subject to manufacturers warranty and conditions, if any, and is subject to submission to the manufacturer for inspection and approval for repair or replacement of merchandise. Customer, however, will be responsible for all shipping and handling fees. No labor or inconvenience may be included in any warranty claims. There is no warranty on lights, light bulbs, decals, electrical parts, and engine parts. All products sold by Ballade Sports, unless otherwise stated in the item description, are sold ‘AS-IS’. All engine modification components, except those that are exempt by local laws, are intended for OFF-ROAD use only.These components are legal in California for racing vehicles only, which may never be used on public roads and highways. Federal and many state laws prohibit the removal, modification, or rendering inoperable of any device or element of design affecting vehicle emission or safety in a vehicle used on public highways. Violation of such laws may subject the owner or user to a fine or penalty. Installation of this part may void the warranty coverage, if any, on your vehicle. Vehicles modified by the use of performance parts may no longer be lawfully used on public highways. User assumes all cost and risks associated with these and other import items.